Privacy Policy

1. Introduction

Macsimotivus LTD ("Company", "we", "us") operates OWL eSIM (owl-esim.com). This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services.

2. Information We Collect

Account information: When you register, we collect your email address and display name. Passwords are stored in encrypted (hashed) form and are never stored in plain text.

Transaction information: When you make a purchase, we collect order details, payment status, and delivery information. Payment card details are processed exclusively by Stripe and are never stored on our servers.

Technical information: We may collect IP addresses, browser user agent, and session data for security and fraud prevention purposes.

3. How We Use Your Information

We use your information solely to: provide and maintain our services, process transactions and deliver eSIM plans, send transactional emails (order confirmations, eSIM QR codes, password resets), prevent fraud and ensure account security, and comply with legal obligations.

We do not use your information for marketing purposes unless you explicitly opt in.

4. Data Sharing

We share your information only with: Stripe (payment processing), third-party eSIM providers (to fulfill your order), and email service providers (to deliver transactional emails).

We do not sell, rent, or trade your personal information to any third party. We do not share your data with advertisers.

5. Data Storage and Security

Your data is stored in secure databases. We implement industry-standard security measures including encrypted passwords, secure HTTPS connections, and session management. However, no system is 100% secure, and we cannot guarantee absolute security of your data.

We are not responsible for any data breaches caused by circumstances beyond our reasonable control, including but not limited to third-party vulnerabilities, force majeure events, or unauthorized access resulting from user negligence.

6. Data Retention

We retain your account data for as long as your account is active. Transaction records are retained as required by applicable tax and business laws. When you delete your account, your personal data is permanently removed from our systems, except where retention is required by law.

7. Your Rights

You have the right to: access the personal data we hold about you, correct inaccurate information, delete your account and associated data, and request a copy of your data. To exercise any of these rights, contact us at the email below.

8. Cookies

We use essential cookies and local storage for authentication and cart functionality. We do not use tracking cookies or third-party analytics cookies. See our Cookie Policy for more details.

9. Third-Party Services

Our service integrates with third-party providers (Stripe, eSIM providers). These providers have their own privacy policies, and we are not responsible for their data practices. We encourage you to review their privacy policies.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

11. Changes to This Policy

We may update this Privacy Policy at any time. Continued use of our services constitutes acceptance of the updated policy.

12. Contact

For privacy-related inquiries, contact us at [email protected].